Appointment Policies

Appointment Policies

KCHC will attempt a courtesy reminder call to patients prior to their scheduled appointment.  This is not an obligation of KCHC.

 

The patient is responsible for keeping the appointment time.  In case of a patient phone number change or disconnection, the patient is responsible for communicating with KCHC to confirm the appointment.

 

If a patient does not confirm an appointment with KCHC, KCHC reserves the right to cancel the appointment.

 

KCHC maintains a strict no-show and cancellation policy.  Patients that no-show or cancel their appointment within 24 hours of scheduled appointment, may be prevented from scheduling future appointments.

 

KCHC requests 48 hours notice when cancelling or rescheduling an appointment.

 

KCHC requests scheduled patients bring only one companion to an appointment.  A child may be accompanied by one parent.  In the event that more than one person accompanies a patient, only one parent or guardian will be permitted in the exam area.  All other members must remain in the waiting room.

 

Patients must arrive on time for their appointments.  KCHC reserves the right to not see a patient past their appointment time.  Returning patients seen within the last year should arrive 15 minutes before scheduled appointment.  New patients should arrive 30 minutes before scheduled appointment.

 

Patients are responsible for all service charges not covered by insurance.

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KENOSHA COMMUNITY HEALTH CENTER, INC is a Deemed facility by The Health Resources and Services Administration (HRSA), in accordance with the Federally Supported Health Centers Assistance Act (FSHCAA), as amended, sections 224(g)-(n) of the Public Health Service (PHS) Act, U.S.C. §§ 233(g)-(n). As such, KCHC is an employee of the PHS, for the purposes of section 224.

Kenosha Community Health Center, Admin Bldg, 625 57th Street, Ste. 700, Kenosha, WI 53140
(262) 656-0044